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Loureiro, S. M. C., Ferreira, M. M., Bilro, R. G. & Marques, L. (2023). How artificial intelligence tools influence customer experience and avoidance of similarity. In Rust, R. T., Peres, R., Robinson, L., Nishio, C., and Garrett, T. (Ed.), 2023 Global Marketing Conference at Seoul: Marketing and management transformation in the challenging digital environment. (pp. 646-649). Seoul, Republic of Korea: Global Alliance of Marketing and Management Associations.
S. M. Loureiro et al., "How artificial intelligence tools influence customer experience and avoidance of similarity", in 2023 Global Marketing Conf. at Seoul: Marketing and management transformation in the challenging digital environment, Rust, R. T., Peres, R., Robinson, L., Nishio, C., and Garrett, T., Ed., Seoul, Republic of Korea, Global Alliance of Marketing and Management Associations, 2023, pp. 646-649
@inproceedings{loureiro2023_1732199250936, author = "Loureiro, S. M. C. and Ferreira, M. M. and Bilro, R. G. and Marques, L.", title = "How artificial intelligence tools influence customer experience and avoidance of similarity", booktitle = "2023 Global Marketing Conference at Seoul: Marketing and management transformation in the challenging digital environment", year = "2023", editor = "Rust, R. T., Peres, R., Robinson, L., Nishio, C., and Garrett, T.", volume = "", number = "", series = "", doi = "10.15444/GMC2023.07.07.04", pages = "646-649", publisher = "Global Alliance of Marketing and Management Associations", address = "Seoul, Republic of Korea", organization = "Global Alliance of Marketing and Management Associations", url = "http://gmcproceedings.net/index.html" }
TY - CPAPER TI - How artificial intelligence tools influence customer experience and avoidance of similarity T2 - 2023 Global Marketing Conference at Seoul: Marketing and management transformation in the challenging digital environment AU - Loureiro, S. M. C. AU - Ferreira, M. M. AU - Bilro, R. G. AU - Marques, L. PY - 2023 SP - 646-649 SN - 2288-825X DO - 10.15444/GMC2023.07.07.04 CY - Seoul, Republic of Korea UR - http://gmcproceedings.net/index.html AB - The capability for Artificial Intelligence in the beauty industry is enormous, as customers are demanding increasingly customized offers that only these strategies can offer. However, there is still a scarcity of empirical research on customer experiences enabled by AI, which highlights this research's relevance, which we intend to bridge. ER -