This paper intends to analyse the perceptions of academics and professional management/administration staff about the factors and actors which were determinant in the creation and development of internal quality assurance. The empirical data used in this paper were collected through an online survey, distributed in the academic year 2014/2015 to the entire population of teaching staff and of non-teaching staff working at the level of ‘qualified technician’ (or similar) from both the public and private sectors. The survey returned 1607 answers from teaching staff and 386 answers from non-teaching staff.

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