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Publication Detailed Description
Artificial intelligence and its adoption in financial services
Journal Title
International Journal of Services Operations and Informatics
Year (definitive publication)
2022
Language
English
Country
United States of America
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Abstract
In the current business landscape, a key issue of concern is that of society's transition to the information age. It follows therefore that it is increasingly important to adapt business models and adopt systems that are effectively capable of handling data, using artificial intelligence (AI). The financial industry is one of the sectors of the economy that will face the challenges of this transition. This study aims to understand what the perceptions of AI are and its impact in the financial sector. Thus, descriptive statistics were used to understand financial professionals´ and AI experts' views on AI. It was possible to conclude that perceptions regarding the impact that AI may have on this industry are different when seen from an operational perspective as opposed to a strategic perspective. Additionally, the adoption of AI accrues benefits not only to the systems themselves, but also to the companies that are proprietors of innovative technologies.
Acknowledgements
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Keywords
Artificial intelligence,Smart systems,Financial services,Strategic perspective,Operational perspective,Innovation
Fields of Science and Technology Classification
- Mathematics - Natural Sciences
- Computer and Information Sciences - Natural Sciences
- Economics and Business - Social Sciences
- Other Social Sciences - Social Sciences
