The reported exploratory study aimed at evaluating an automated ordering system for fruit and vegetables within a large retailer. An innovative pilot-test was run in one representative store. During three months, the store manager committed himself to the ‘‘best’ working practices and to accept the central computer schedule as mandatory, resulting into: sharp reduction in schedule changes; sales and average coverage ratio keeping Past behaviour patterns and, the waste indicator showing a systematic decrease. These results revealed the need for different forecasting strategies for distinct demand patterns, in order to improve performance, as a practitioner contribution.

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Retail operations, perishable items, materials control