Digital transformation is a process in which entities make use of technology to improve their performance, reach, and guarantee better results. It is a structural change in organizations, giving an essential role to the technology. Digital transformation engages processes where organizational actors engage in digital innovation and transform their organizations in order to respond to change in their business and technology environments. So, just like all changes must have models and frameworks that support transition, it is a path in this case, under constant pressure, to achieve goals and have efficient management of the processes that it contains.

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