The concept of knowledge management can be defined in a broader sense as the process that includes the creation, sharing, use and management of knowledge within the service/company to improve the practices of using knowledge to achieve the organisational goals. Healthcare organisations must develop knowledge management departments, and consider investing in crucial factors as solutions that allow the improvement of the healthcare systems. The main goal of this research is to evaluate the impact of KMM on the success of healthcare institutions and how the process of KM is implemented. The present study was developed based on answers given by Portuguese healthcare professionals working in mainland Portugal and the Islands. Data were collected using a questionnaire to hundreds of professionals and statistical analysis was done with SPSS. The main findings show that inefficient communication among everyone, few meetings, technology problems, rare feedback sharing, few service innovations and rare professional training are the main barriers in healthcare service.

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Knowledge,Knowledge management,Knowledge management maturity models,KMMMs,Healthcare

• Educational Sciences - Social Sciences