Scientific journal paper Q2
Stakeholders satisfaction and sustainable success
Luis Miguel Fonseca (Fonseca, L.); Amílcar Ramos (Ramos, A.); Álvaro Rosa (Rosa, A.); Ana Cristina Braga (Braga, A.); Paulo Sampaio (Sampaio, P.);
Journal Title
International Journal of Industrial and Systems Engineering
Year (definitive publication)
2016
Language
English
Country
United Kingdom
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Times Cited: 49

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Abstract
The relationship between Stakeholders Satisfaction and Organisational Sustainable Growth and Success is investigated focusing on the importance of a firm’s relationships with critical stakeholders that may lead to better performance, as organisations while integrating business and societal considerations create value for their stakeholders. However, it is of most importance that Top Management actively leads this approach and that the Governance Bodies of the Organisations support and check that this really happens. Framed on Stakeholder Theory and Social Responsibility Theory an online survey was administered to Managers of Portuguese organisations with certified management systems by a leading management Systems Certification Portuguese Body. The findings suggest that Competitive position is strongly correlated with Shareholders, Suppliers and Partners, Employees and Customers satisfaction, legitimating Freeman Stakeholder Theory. In an overall final remark, the importance of Shareholders, Partners/Suppliers, Employees and Customers satisfaction for organisational Sustainable Success is highlighted in this study results.
Acknowledgements
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Keywords
Stakeholders satisfaction,Stakeholder theory,Organisational success,Sustainable growth,Social responsibility,Sustainability,Certified management systems,Portugal
  • Civil Engineering - Engineering and Technology
  • Mechanical Engineering - Engineering and Technology
  • Chemical Engineering - Engineering and Technology
Funding Records
Funding Reference Funding Entity
UID/GES/00315/2013 Fundação para a Ciência e a Tecnologia