Digital health is a potential solution, but also a barrier to improving access and adherence to health services and information. Consequently, digital health services can improve but can also hinder the promotion of health. Digital Health Literacy (DHL) models, offered as a solution to facilitate access to digital health services, do not present a multifactorial and comprehensive approach that puts the person in the first place with his or her complexities, subjectivity, and environment. In Portugal, there is a necessity for actions that favor the development of high levels of DHL. As a global society, Portugal is a multiethnic community, rich in cultural and economic diversity, multiple in their unique forms of existence (i.e., thoughts, beliefs, motivations, and affections) and which increases the wealth of subjective exchanges. However, the parameters established by the government for health management follow reductionist models that, although relevant steps towards understanding DHL, have proven to be ineffective in amplifying or understanding the self-and social-based barriers in DHL. The use of more comprehensive models could help to promote actions that meet personal needs. Future models should consider the individual - and his/her complexity - as the core of the propositions.

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Digital health literacy,Psychological determinants,Immigration,Comprehensive models