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Publication Detailed Description
The impact of video versus text reviews on consumer intention to purchase
2019 14th Iberian Conference on Information Systems and Technologies (CISTI)
Year (definitive publication)
2019
Language
Portuguese
Country
Portugal
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Abstract
The current study evaluates the contribution of online video reviews in comparison with the traditional text reviews in purchase decisions. Therefore, we analyze issues such as types of consumers, types of reviews, purchase intention and how the combination of different scenarios may explain if in fact video reviews have a differential impact on the purchase decision compared to text reviews. A quantitative method for the development of the research was adopted through a survey. The sample achieved a total of 153 responses. Results show that video reviews have more impact on consumers' buying decisions than text reviews, both in terms of consumer type, product type and the credibility of the review assumes a preponderant role in the development of consumer perception of product quality, thus having a greater impact on their purchasing decision
Acknowledgements
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Keywords
Online reviews; Video reviews; Text reviews; Electronic word-of-mouth;
Fields of Science and Technology Classification
- Computer and Information Sciences - Natural Sciences
Funding Records
| Funding Reference | Funding Entity |
|---|---|
| UID/MULTI/0446/2013 | Fundação para a Ciência e a Tecnologia |
| UID/GES/00315/2013 | Fundação para a Ciência e a Tecnologia |
