Artigo em revista científica Q4
Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
Joana Rita Gomes Reis (Reis, J.); Fernando Ferreira (Ferreira, F.); José Manuel Monteiro Barata (Monteiro Barata, J.);
Título Revista
Problems and Perspectives in Management
Ano (publicação definitiva)
2013
Língua
Inglês
País
Ucrânia
Mais Informação
Web of Science®

Esta publicação não está indexada na Web of Science®

Scopus

N.º de citações: 12

(Última verificação: 2024-03-28 06:12)

Ver o registo na Scopus


: 1.4
Google Scholar

N.º de citações: 40

(Última verificação: 2024-03-25 06:30)

Ver o registo no Google Scholar

Abstract/Resumo
It is widely recognized that the increased intensity of competition in the banking sector has had direct implications for financial institutions' approach to customers and how they define their business strategy. Considering that the current economic stance embraces innovation and technology as fundamental elements of strategic management and business and economic development, new approaches to the relationship between technological innovation and financial services are essential in achieving competitive advantage. Based on this premise, the purpose of this paper is to analyze the main effects of technological innovation on financial services at the bank branch level by evaluating responses from front office employees. The results show that information and communication technologies are an important lever in the modernization of the sector. Practical implications, strengths and limitations of our empirical study are also presented
Agradecimentos/Acknowledgements
--
Palavras-chave
Bank branch, Evolutionary trends, Financial and banking services, Technological innovation
  • Economia e Gestão - Ciências Sociais