Artigo em revista científica Q1
Modelling and testing consumer trust dimensions in e-commerce
Tiago Oliveira (Oliveira, T.); Matilde Alhinho (Alhinho, M.); Paulo Rita (Rita, P.); Gurpreet Dhillon (Dhillon, G.);
Título Revista
Computers in Human Behavior
Ano (publicação definitiva)
2017
Língua
Inglês
País
Reino Unido
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Abstract/Resumo
Prior research has found trust to play a significant role in shaping purchase intentions of a consumer. However there has been limited research where consumer trust dimensions have been empirically defined and tested. In this paper we empirically test a path model such that Internet vendors would have adequate solutions to increase trust. The path model presented in this paper measures the three main dimensions of trust, i.e. competence, integrity, and benevolence. And assesses the influence of overall trust of consumers. The paper also analyses how various sources of trust, i.e. consumer characteristics, firm characteristic, website infrastructure and interactions with consumers, influence dimensions of trust. The model is tested using 365 valid responses. Findings suggest that consumers with high overall trust demonstrate a higher intention to purchase online.
Agradecimentos/Acknowledgements
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Palavras-chave
E-commerce,Competence,Integrity,Benevolence,Trust
  • Psicologia - Ciências Sociais
Registos de financiamentos
Referência de financiamento Entidade Financiadora
UID/GES/00315/2013 Fundação para a Ciência e a Tecnologia