English
Ciência-IUL
Publicações
Descrição Detalhada da Publicação
Título Revista
Annals of Leisure Research
Ano (publicação definitiva)
2019
Língua
Inglês
País
Reino Unido
Mais Informação
Web of Science®
Scopus
Google Scholar
Abstract/Resumo
This study sought to identify the main dimensions of shopping experiences shared online by tourists after visiting luxury shopping centres and to ascertain the main narratives linked with any dissatisfaction these tourists express. A mixed content analysis was conducted on 1050 reviews describing shopping experiences in seven luxury shopping centres. The results reveal the existence of eight dominant themes: shopping, luxury, day, place, food, walk, expensive (goods) and people. The main theme linked with dissatisfaction is that of expensive. The concept map of these themes confirms that experiences in luxury shopping centres diverge from those in general goods shopping centres.
Agradecimentos/Acknowledgements
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Palavras-chave
Luxury shopping centres,Web generated content,Content analysis,Turism and leisure,Shopping experience
Classificação Fields of Science and Technology
- Psicologia - Ciências Sociais
- Economia e Gestão - Ciências Sociais
- Sociologia - Ciências Sociais
- Geografia Económica e Social - Ciências Sociais
