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Publication Detailed Description
Journal Title
Annals of Leisure Research
Year (definitive publication)
2019
Language
English
Country
United Kingdom
More Information
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Abstract
This study sought to identify the main dimensions of shopping experiences shared online by tourists after visiting luxury shopping centres and to ascertain the main narratives linked with any dissatisfaction these tourists express. A mixed content analysis was conducted on 1050 reviews describing shopping experiences in seven luxury shopping centres. The results reveal the existence of eight dominant themes: shopping, luxury, day, place, food, walk, expensive (goods) and people. The main theme linked with dissatisfaction is that of expensive. The concept map of these themes confirms that experiences in luxury shopping centres diverge from those in general goods shopping centres.
Acknowledgements
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Keywords
Luxury shopping centres,Web generated content,Content analysis,Turism and leisure,Shopping experience
Fields of Science and Technology Classification
- Psychology - Social Sciences
- Economics and Business - Social Sciences
- Sociology - Social Sciences
- Social and Economic Geography - Social Sciences
