Publicação em atas de evento científico
The influence of multiple store choice criteria on perceived patronage intentions
Susana Marques (Marques, S.); Maria Salgueiro (Salgueiro, M. F.); José Crespo de Carvalho (Carvalho, J. C. de.);
38th EMAC Conference
Ano (publicação definitiva)
2009
Língua
Inglês
País
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Abstract/Resumo
Research on how store environment cues influence consumers’ store choice decision criteria, such as store operations, product quality, monetary price, store image and sales promotion, is sparse. Especially absent research on the simultaneous impact of multiple store environment cues. The authors propose a comprehensive store choice model that includes: three types of store environment cues as exogenous constructs; various store choice criteria as possible mediating constructs, and store patronage intentions as an endogenous construct. On the basis of testing with a sample of 561 customers of hypermarkets, the model is partially supported. This study used structural equation modelling to test the proposed model.
Agradecimentos/Acknowledgements
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Palavras-chave
Store Choice,Store Patronage,Structural Equation Modelling