English
Ciência-IUL
Publicações
Descrição Detalhada da Publicação
Dimensions of sustainable tour experiences
Título Revista
Journal of Quality Assurance in Hospitality and Tourism
Ano (publicação definitiva)
2021
Língua
Inglês
País
Reino Unido
Mais Informação
Web of Science®
Scopus
Google Scholar
Abstract/Resumo
Tour operators are crucial to supply chain management within sustainable tourism. This research sought to identify sustainable tour dimensions from the tourists’ perspective. The sample comprised 878 post-experience online reviews of 20 tours across Portugal, written by tourists from different countries. Mixed content analysis methods (i.e., qualitative narrative and quantitative computer-assisted analyses) produced results used to generate a concept map of 12 themes: tour, guide, experience, hike, service, food, recommendation, fun, return, walk, difference, and wildlife. Each theme contains concepts related to service quality and experience dimensions. The findings provide a better understanding of how tourists perceive sustainable tour experiences.
Agradecimentos/Acknowledgements
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Palavras-chave
Sustainable tour,Sustainable tourism,Content analysis,Web review
Classificação Fields of Science and Technology
- Economia e Gestão - Ciências Sociais
Registos de financiamentos
| Referência de financiamento | Entidade Financiadora |
|---|---|
| UIDB/03127/2020 | Fundação para a Ciência e a Tecnologia |
