English
Ciência-IUL
Publicações
Descrição Detalhada da Publicação
Título Revista
Journal of Quality Assurance in Hospitality and Tourism
Ano (publicação definitiva)
2021
Língua
Inglês
País
Reino Unido
Mais Informação
Web of Science®
Scopus
Google Scholar
Abstract/Resumo
Tour operators are crucial to supply chain management within sustainable tourism. This research sought to identify sustainable tour dimensions from the tourists’ perspective. The sample comprised 878 post-experience online reviews of 20 tours across Portugal, written by tourists from different countries. Mixed content analysis methods (i.e., qualitative narrative and quantitative computer-assisted analyses) produced results used to generate a concept map of 12 themes: tour, guide, experience, hike, service, food, recommendation, fun, return, walk, difference, and wildlife. Each theme contains concepts related to service quality and experience dimensions. The findings provide a better understanding of how tourists perceive sustainable tour experiences.
Agradecimentos/Acknowledgements
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Palavras-chave
Sustainable tour,Sustainable tourism,Content analysis,Web review
Classificação Fields of Science and Technology
- Economia e Gestão - Ciências Sociais
