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Descrição Detalhada da Publicação
Repairing public trust through communication in health crises: A systematic review of the literature
Título Revista
Public Management Review
Ano (publicação definitiva)
N/A
Língua
Inglês
País
Reino Unido
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Abstract/Resumo
Public trust repair is a particularly important issue in public administration during public crises. Taking health crises as the context and trust repair as a lens, we systematically reviewed existing research to provide comprehensive insights into how public trust can be rebuilt through communication. From this, we identified five categories of trust-repairing communication strategies and integrated a framework by discussing the communication elements those strategies involved. Moreover, we conducted a critical analysis of how these communication strategies help build trust through the six trust-repair mechanisms put forward by Bachmann, Gillespie, and Priem (2015).
Agradecimentos/Acknowledgements
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Palavras-chave
Crisis communication,Health crisis,Public management,Systematic literature review,Trust repair
Classificação Fields of Science and Technology
- Economia e Gestão - Ciências Sociais
- Ciências Políticas - Ciências Sociais
Registos de financiamentos
Referência de financiamento | Entidade Financiadora |
---|---|
202107920001 | China Scholarship Council |
UIDB/00315/2020 | Fundação para a Ciência e a Tecnologia |