Project goals: To continue the external evaluation of the Municipal Mediators project, in the municipalities that renewed the protocols. The pilot project started in September 2009. The methodology favoured a qualitative approach, complemented by a more extensive and quantitative approach, focusing on techniques for collecting information semi-directive interviews, the application of a questionnaire survey and a balance of competences. The treatment of the collected original information was done through analysis of content and statistical treatment, while all the documentation available was subject of documentary analysis.

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