Português
The research project focused on improving the user interface (UI) and user experience (UX) of a mobile customer relationship management (CRM) application. The primary objective was to enhance the usability and overall satisfaction of users interacting with the CRM platform through mobile devices. By conducting user research, analyzing user feedback, and studying industry best practices, the project aimed to identify pain points and areas for improvement in the existing mobile UI/UX design. Based on these findings, the project sought to redesign the UI elements, optimize navigation flows, and improve the visual aesthetics of the CRM application for mobile devices. The goal was to create an intuitive and user-friendly interface that would enhance user productivity, facilitate information access, and promote seamless interaction. Through iterative prototyping and usability testing, the project aimed to refine and validate the UI/UX improvements, ensuring a delightful and efficient user experience on mobile platforms. The ultimate objective was to bridge the gap between user expectations and system functionality, delivering an enhanced mobile CRM application that would effectively support customer relationship management activities and contribute to the success of businesses.
| Research Centre | Research Group | Role in Project | Begin Date | End Date |
|---|
| Institution | Country | Role in Project | Begin Date | End Date |
|---|---|---|---|---|
| REMAX (REMAX) | Portugal | Leader | 2020-09-01 | 2021-09-30 |
| Name | Affiliation | Role in Project | Begin Date | End Date |
|---|---|---|---|---|
| Rúben Filipe de Sousa Pereira | Professor Auxiliar (DCTI); Associate Researcher (IT-Iscte); | Local Coordinator | 2020-09-01 | 2021-09-30 |
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