The research project focused on the optimization of healthcare processes using Business Process Management (BPM) techniques. The primary objective was to investigate how BPM methodologies could be applied to improve the efficiency, quality, and patient outcomes within healthcare organizations. By analyzing existing healthcare processes, identifying bottlenecks, and studying industry best practices, the project aimed to identify areas where BPM could be implemented to streamline workflows, reduce redundancies, and enhance collaboration among healthcare professionals. The research explored process modeling, automation, and continuous improvement strategies that could be applied to healthcare processes. The project aimed to bridge the gap between manual and fragmented processes and create a structured and standardized approach to healthcare delivery. The research aimed to contribute to a deeper understanding of the potential benefits, challenges, and considerations associated with implementing BPM in the healthcare sector and provide insights to healthcare organizations seeking to optimize their processes, improve patient care, and achieve operational excellence.

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