The research project focused on proposing optimization strategies for HR department processes through the application of Business Process Management (BPM) methodology and heuristics. The primary objective was to enhance the efficiency and effectiveness of HR operations by leveraging BPM principles and heuristic techniques. By analyzing the existing HR processes, identifying critical decision points, and considering the underlying rules and conditions, the project aimed to develop targeted strategies to streamline and optimize HR activities. The proposed strategies involved modeling and designing HR processes using BPM techniques, automating repetitive tasks, and applying heuristics to guide decision-making and problem-solving. Additionally, the project aimed to establish performance metrics and key performance indicators (KPIs) to monitor and measure the effectiveness of HR operations. By combining BPM methodology and heuristics, the project aimed to improve recruitment processes, enhance onboarding and training procedures, optimize performance management, and foster employee engagement within the organization.

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