Português
The research project focused on exploring the use of Robotic Process Automation (RPA) to automate DevOps and IT Service Management (ITSM) processes. The primary objective was to investigate how RPA technology could be leveraged to streamline and automate repetitive tasks, workflows, and manual activities within the DevOps and ITSM domains. By analyzing existing processes, identifying bottlenecks, and studying industry best practices, the project aimed to identify suitable areas where RPA could be applied to improve efficiency, reduce errors, and enhance overall productivity. The research explored how RPA bots could be programmed to perform tasks such as code deployments, system monitoring, incident management, and configuration management, among others. The project aimed to bridge the gap between manual execution and automated workflows, facilitating the integration of RPA into DevOps and ITSM practices. The research aimed to contribute to a deeper understanding of the potential benefits, challenges, and considerations associated with implementing RPA in these domains and provide insights to organizations seeking to optimize their DevOps and ITSM processes through automation
| Research Centre | Research Group | Role in Project | Begin Date | End Date |
|---|
| Institution | Country | Role in Project | Begin Date | End Date |
|---|---|---|---|---|
| Critical TechWorks (Critical TechWorks ) | Portugal | -- | 2022-09-01 | 2023-09-30 |
| Name | Affiliation | Role in Project | Begin Date | End Date |
|---|---|---|---|---|
| Rúben Filipe de Sousa Pereira | Professor Auxiliar (DCTI); Associate Researcher (IT-Iscte); | Local Coordinator | 2022-09-01 | 2023-09-30 |
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