Social Service in the health area emerges related to a historical context in the access to health care, in the differentiation and humanisation of services. Social workers "working in health are sophisticated, flexible and pragmatic specialists, oriented towards teamwork and focused on the sick person" (Gregorian, 2005: 14). The clinical and social intervention are integrated together, which allows us to see the person as a whole and not as a sum of parts, which "requires a multidimensional assessment of the person at different levels: the aspects of the illness, the behaviour of the user, the social, family and cultural context of the sick person, and the health system itself" (Smith & Nicassio, 1995, cited by Pereira, 2001:3).

The need for the "development and implementation of integrated care processes, which include (...) well-defined indicators, aimed at ensuring (...) the professionals' actions are defined and parameterised (...) with a view to innovation, organisational modernisation and the development of professionals' specific skills (PNS 2012- 2016:8). For social workers, evaluation and measurement is inseparable from their practice, as it is required to classify and identify undesirable practices, in determining the efficiency of social intervention, constituting a reliable and accurate basis for improving the quality of professional practices, with a positive impact on improving people's quality of life, adding value to organisations and users.

We intend to validate and provide a standardised Social Service model for health services, based on the implementation of quality indicators in this area of intervention based on equity, continuous improvement and standardisation of procedures in the professional practices of social workers.

PROJECT TEAM

Inês Espírito-Santo
Jorge Ferreira
Patrícia Barbosa

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