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Export Reference (APA) 
Saavedra, A., Cortinas, M., Rubio, N. & Loureiro, S. M. C. (2024). Assessing how emotional and social communication shapes chatbot perceived competencies. In Carlos Flávian (Ed.), AIRSI24 Proceedings Book. (pp. 60-64). Zaragoza: ASMARTECH.
Export Reference (IEEE) 
Á. Saavedra et al.,  "Assessing how emotional and social communication shapes chatbot perceived competencies", in AIRSI24 Proc. Book, Carlos Flávian, Ed., Zaragoza, ASMARTECH, 2024, pp. 60-64
Export BibTeX 
@inproceedings{saavedra2024_1766514024804,
	author = "Saavedra, A. and Cortinas, M. and Rubio, N. and Loureiro, S. M. C.",
	title = "Assessing how emotional and social communication shapes chatbot perceived competencies",
	booktitle = "AIRSI24 Proceedings Book",
	year = "2024",
	editor = "Carlos Flávian",
	volume = "",
	number = "",
	series = "",
	pages = "60-64",
	publisher = "ASMARTECH",
	address = "Zaragoza",
	organization = "",
	url = "https://airsi.es/wp-content/uploads/2024/06/Proceedings-AIRSI24.pdf"
}
Export RIS 
TY  - CPAPER
TI  - Assessing how emotional and social communication shapes chatbot perceived competencies
T2  - AIRSI24 Proceedings Book
AU  - Saavedra, A.
AU  - Cortinas, M.
AU  - Rubio, N.
AU  - Loureiro, S. M. C.
PY  - 2024
SP  - 60-64
SN  - 0000-0000
CY  - Zaragoza
UR  - https://airsi.es/wp-content/uploads/2024/06/Proceedings-AIRSI24.pdf
AB  - The era of Artificial Intelligence (AI) has changed interactions between businesses and
users, triggering fundamental inquiries into consumer behavior. Among the various
applications of AI (metaverse, voice assistants, augmented reality, mixed reality, etc.), this
work focuses on chatbots as conversational text assistants. A chatbot is defined as a software
application that engages in a conversation with a human using natural language to respond to
a consumer’s question in real-time (Rese et al., 2020). Chatbots are commonly employed by
companies to interact with customers at various touchpoints throughout the customer journey,
spanning different contexts such as travel, medical services, and retail (Crolic et al., 2022). 
ER  -