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Publication Detailed Description
AIRSI24 Proceedings Book
Year (definitive publication)
2024
Language
English
Country
France
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Abstract
The era of Artificial Intelligence (AI) has changed interactions between businesses and
users, triggering fundamental inquiries into consumer behavior. Among the various
applications of AI (metaverse, voice assistants, augmented reality, mixed reality, etc.), this
work focuses on chatbots as conversational text assistants. A chatbot is defined as a software
application that engages in a conversation with a human using natural language to respond to
a consumer’s question in real-time (Rese et al., 2020). Chatbots are commonly employed by
companies to interact with customers at various touchpoints throughout the customer journey,
spanning different contexts such as travel, medical services, and retail (Crolic et al., 2022).
Acknowledgements
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Keywords
Chatbots,Communication,Competencies
Fields of Science and Technology Classification
- Economics and Business - Social Sciences
Contributions to the Sustainable Development Goals of the United Nations
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