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Ajayi, S., Loureiro, S. M. C. & Langaro, D. (2024). Consumer engagement dynamics through SST and IoT innovations in diverse markets. In AMA conference proceedings: AMA Summer Academic Conference 2024 . (pp. 217-234). Boston: American Marketing Association.
S. A. Ajayi et al., "Consumer engagement dynamics through SST and IoT innovations in diverse markets", in AMA conference proceedings: AMA Summer Academic Conf. 2024 , Boston, American Marketing Association, 2024, vol. 35, pp. 217-234
@inproceedings{ajayi2024_1764931748291,
author = "Ajayi, S. and Loureiro, S. M. C. and Langaro, D.",
title = "Consumer engagement dynamics through SST and IoT innovations in diverse markets",
booktitle = "AMA conference proceedings: AMA Summer Academic Conference 2024 ",
year = "2024",
editor = "",
volume = "35",
number = "",
series = "",
pages = "217-234",
publisher = "American Marketing Association",
address = "Boston",
organization = "",
url = "https://www.proceedings.com/content/076/076151webtoc.pdf"
}
TY - CPAPER TI - Consumer engagement dynamics through SST and IoT innovations in diverse markets T2 - AMA conference proceedings: AMA Summer Academic Conference 2024 VL - 35 AU - Ajayi, S. AU - Loureiro, S. M. C. AU - Langaro, D. PY - 2024 SP - 217-234 CY - Boston UR - https://www.proceedings.com/content/076/076151webtoc.pdf AB - Purpose - This study aims to examine the impact of IoT and self-service technology on consumer engagement by analyzing the mediating role of satisfaction, quality of alternatives, relationship investment, customer emotions on commitment with perspectives from Nigeria and USA. ER -
English