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Santos, E. & Trigo, A. (2025). Digital transformation in managing outgoing student applications: Enhancing administrative efficiency in higher education institutions. International Journal of Business Process Integration and Management. 12 (1), 78-88
E. Santos and A. R. Ribeiro, "Digital transformation in managing outgoing student applications: Enhancing administrative efficiency in higher education institutions", in Int. Journal of Business Process Integration and Management, vol. 12, no. 1, pp. 78-88, 2025
@article{santos2025_1765119397280,
author = "Santos, E. and Trigo, A.",
title = "Digital transformation in managing outgoing student applications: Enhancing administrative efficiency in higher education institutions",
journal = "International Journal of Business Process Integration and Management",
year = "2025",
volume = "12",
number = "1",
doi = "10.1504/IJBPIM.2025.144069",
pages = "78-88",
url = "https://www.inderscienceonline.com/journal/ijbpim"
}
TY - JOUR TI - Digital transformation in managing outgoing student applications: Enhancing administrative efficiency in higher education institutions T2 - International Journal of Business Process Integration and Management VL - 12 IS - 1 AU - Santos, E. AU - Trigo, A. PY - 2025 SP - 78-88 SN - 1741-8771 DO - 10.1504/IJBPIM.2025.144069 UR - https://www.inderscienceonline.com/journal/ijbpim AB - Digital transformation is essential for improving the operational processes of organisations and, consequently, their performance. This work presents the prototype of a computer application to support the management of outgoing students' applications in a higher education institution. The key outcomes of this work include the systematisation of the process, the establishment of key performance indicators, and the real-time monitoring and traceability of students' applications. From a managerial perspective, this work provides insights for higher education institutions aiming to digitalise and control their processes. Moreover, it offers a practical framework that can be adapted by any industry seeking to implement controlled processes, enabling the collection of data from activities to feed the key performance indicators. ER -
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