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Publication Detailed Description
Digital transformation in managing outgoing student applications: Enhancing administrative efficiency in higher education institutions
Journal Title
International Journal of Business Process Integration and Management
Year (definitive publication)
2025
Language
English
Country
United Kingdom
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Abstract
Digital transformation is essential for improving the operational processes of organisations and, consequently, their performance. This work presents the prototype of a computer application to support the management of outgoing students' applications in a higher education institution. The key outcomes of this work include the systematisation of the process, the establishment of key performance indicators, and the real-time monitoring and traceability of students' applications. From a managerial perspective, this work provides insights for higher education institutions aiming to digitalise and control their processes. Moreover, it offers a practical framework that can be adapted by any industry seeking to implement controlled processes, enabling the collection of data from activities to feed the key performance indicators.
Acknowledgements
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Keywords
Higher education institution,HEI,Digital transformation,Business process management,BPM,Key performance indicator,KPI,Management control
Fields of Science and Technology Classification
- Mathematics - Natural Sciences
- Economics and Business - Social Sciences
- Other Social Sciences - Social Sciences
Contributions to the Sustainable Development Goals of the United Nations
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