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Liliana da Costa Barbosa & Coelho, J. V. (2025). Sentiment analysis of patient complaints in Healthcare systems using Vader: Can it contribute to a better service?. PAMDAS 2025 International Conference on Physical Asset Management and Data Science.
L. D. Barbosa and J. V. Coelho, "Sentiment analysis of patient complaints in Healthcare systems using Vader: Can it contribute to a better service?", in PAMDAS 2025 Int. Conf. on Physical Asset Management and Data Science, Coimbra, 2025
@misc{barbosa2025_1765940961712,
author = "Liliana da Costa Barbosa and Coelho, J. V.",
title = "Sentiment analysis of patient complaints in Healthcare systems using Vader: Can it contribute to a better service?",
year = "2025",
doi = "10.13140/RG.2.2.28836.59528",
howpublished = "Digital",
url = "https://pamdas.rcm2.pt/event/1/attachments/8/134/PAMDAS-2025-proceedings.pdf"
}
TY - CPAPER TI - Sentiment analysis of patient complaints in Healthcare systems using Vader: Can it contribute to a better service? T2 - PAMDAS 2025 International Conference on Physical Asset Management and Data Science AU - Liliana da Costa Barbosa AU - Coelho, J. V. PY - 2025 DO - 10.13140/RG.2.2.28836.59528 CY - Coimbra UR - https://pamdas.rcm2.pt/event/1/attachments/8/134/PAMDAS-2025-proceedings.pdf AB - This presentation presents the outline and results of a study focused on exploring the effectiveness of using VADER (Valence Aware Dictionary and sEntiment Reasoner), a rule-based sentiment analysis tool, in swiftly analyzing patient complaints within healthcare settings aiming to develop overall digital capabilities. Currently, the use of sentiment analysis in the healthcare space is considered to be under-explored. ER -
English