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Export Reference (APA) 
Geada, N. & Alturas, B. (N/A). Patient Satisfaction in the Digital Health Era: Digital Literacy and Digital Inclusion Perspective Under the Donabedian Framework. Education for Information. 0 (0), 01678329261427324
Export Reference (IEEE) 
N. F. Geada and B. A. Alturas,  "Patient Satisfaction in the Digital Health Era: Digital Literacy and Digital Inclusion Perspective Under the Donabedian Framework", in Education for Information, vol. 0, no. 0, pp. 01678329261427324, N/A
Export BibTeX 
@article{geadaN/A_1773712421316,
	author = "Geada, N. and Alturas, B.",
	title = "Patient Satisfaction in the Digital Health Era: Digital Literacy and Digital Inclusion Perspective Under the Donabedian Framework",
	journal = "Education for Information",
	year = "N/A",
	volume = "0",
	number = "0",
	doi = "10.1177/01678329261427324",
	pages = "01678329261427324",
	url = " https://journals.sagepub.com/doi/abs/10.1177/01678329261427324"
}
Export RIS 
TY  - JOUR
TI  - Patient Satisfaction in the Digital Health Era: Digital Literacy and Digital Inclusion Perspective Under the Donabedian Framework
T2  - Education for Information
VL  - 0
IS  - 0
AU  - Geada, N.
AU  - Alturas, B.
PY  - N/A
SP  - 01678329261427324
SN  - 0167-8329
DO  - 10.1177/01678329261427324
UR  -  https://journals.sagepub.com/doi/abs/10.1177/01678329261427324
AB  - The digital transformation of healthcare services is redefining how information is accessed and
evaluated by citizens. While organizational progress is often measured by technical maturity, this
study shifts the focus to the user’s perspective. Grounded in the Donabedian framework (Structure-
Process-Outcome), we investigate how Digital Maturity (Structure) and Information Literacy/
Inclusion (Process) culminate in Patient Satisfaction (Outcome). Using Structural Equation Modelling
(SEM) with a sample of 212 participants, the results reveal that maturity acts as a catalyst for literacy,
but satisfaction is strictly dependent on effective digital inclusion. This paper contributes to
‘Healthcare for Information’ by highlighting that technological infrastructure alone is insufficient
without a robust healthcare strategy for health information users.
ER  -