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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Laureano, Raul M. S., Bailoa, Sónia & Laureano, Luís (2013). Impacto da principal aplicação informática utilizada nos processos de trabalho individual: aplicação numa autarquia local Portuguesa. In José António C. Santos, Filipa Perdigão Ribeiro, Paulo Águas (Ed.), Proceedings TMS Int. Conference 2012: Tourism Management, Marketing, & ICT Management. (pp. 378-393). Olhão
Exportar Referência (IEEE) 
R. M. Laureano et al.,  "Impacto da principal aplicação informática utilizada nos processos de trabalho individual: aplicação numa autarquia local Portuguesa", in Proc. TMS Int. Conf. 2012: Tourism Management, Marketing, & ICT Management, José António C. Santos, Filipa Perdigão Ribeiro, Paulo Águas, Ed., Olhão, 2013, vol. 1, pp. 378-393
Exportar BibTeX 
@inproceedings{laureano2013_1732197369283,
	author = "Laureano, Raul M. S. and Bailoa, Sónia and Laureano, Luís",
	title = "Impacto da principal aplicação informática utilizada nos processos de trabalho individual: aplicação numa autarquia local Portuguesa",
	booktitle = "Proceedings TMS Int. Conference 2012: Tourism Management, Marketing, & ICT Management",
	year = "2013",
	editor = "José António C. Santos, Filipa Perdigão Ribeiro, Paulo Águas",
	volume = "1",
	pages = "378-393",
	publisher = "",
	address = "Olhão",
	organization = "School of Management, Hospitality and Tourism, University of the Algarve",
	url = "http://www.tmstudies.net/index.php/ectms/article/viewFile/521/708"
}
Exportar RIS 
TY  - CPAPER
TI  - Impacto da principal aplicação informática utilizada nos processos de trabalho individual: aplicação numa autarquia local Portuguesa
T2  - Proceedings TMS Int. Conference 2012: Tourism Management, Marketing, & ICT Management
VL  - 1
AU  - Laureano, Raul M. S.
AU  - Bailoa, Sónia
AU  - Laureano, Luís
PY  - 2013
SP  - 378-393
SN  - 2182-8466
CY  - Olhão
UR  - http://www.tmstudies.net/index.php/ectms/article/viewFile/521/708
AB  - Town Council management must have a continuous focus on the satisfaction of the citizens and workers regarding the quality of services provided. The annual investments in technology should contribute to achieving those objectives. This study analyses the impact of the technology, in particular, of the most used computer applications in one Town Council on the daily work activities of its collaborators, as an evaluation proxy of the investment made. A questionnaire was distributed to the collaborators who work daily with the technologies in the Town Council and the 810 answers received show that the main computer applications used are Microsoft Office and SmartDocs. These applications have impact on the seven work dimensions analyzed, with the major impact being on the productivity level and the minor impact on innovation and on decision making. The impact level of each application on each dimension is diverse, and significant differences were found between Microsoft Office e SmartDocs regarding management control and information security.
ER  -