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Duarte de Almeida, I., Vilas-Boas, J. & Cabral, A. A. (2015). Developing a structured and strategically focused performance assessment system. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering. 9 (6), 1134-1140
I. C. Almeida et al., "Developing a structured and strategically focused performance assessment system", in Int. Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, vol. 9, no. 6, pp. 1134-1140, 2015
@article{almeida2015_1732355115993, author = "Duarte de Almeida, I. and Vilas-Boas, J. and Cabral, A. A.", title = "Developing a structured and strategically focused performance assessment system", journal = "International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering", year = "2015", volume = "9", number = "6", pages = "1134-1140", url = "https://waset.org/journal/Social" }
TY - JOUR TI - Developing a structured and strategically focused performance assessment system T2 - International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering VL - 9 IS - 6 AU - Duarte de Almeida, I. AU - Vilas-Boas, J. AU - Cabral, A. A. PY - 2015 SP - 1134-1140 SN - 2010-376X UR - https://waset.org/journal/Social AB - The number and adequacy of Performance-Indicators (PIs) for organisational purposes are core to the success of organisations and a major concern to the sponsor of this research. This assignment developed a procedure to improve a firm’s performance assessment system, by identifying two key-PIs out of 28 initial ones, and by setting criteria and their relative importance to validate and rank the adequacy and the right number of operational metrics. The Analytical-Hierarchy-Process was used with a synthesis-method to treat data coming from the management inquiries. Although organisational alignment has been achieved, business processes should also be targeted and PIs continuously revised. ER -