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Costa, C. J., Ferreira, E., Fernando Bento & Aparicio, M. (2016). Enterprise resource planning adoption and satisfaction determinants. Computers in Human Behavior. 63, 659 - 671
C. M. Costa et al., "Enterprise resource planning adoption and satisfaction determinants", in Computers in Human Behavior, vol. 63, pp. 659 - 671, 2016
@article{costa2016_1730765821778, author = "Costa, C. J. and Ferreira, E. and Fernando Bento and Aparicio, M.", title = "Enterprise resource planning adoption and satisfaction determinants", journal = "Computers in Human Behavior", year = "2016", volume = "63", number = "", doi = "10.1016/j.chb.2016.05.090", pages = "659 - 671", url = "http://www.sciencedirect.com/science/article/pii/S0747563216304265" }
TY - JOUR TI - Enterprise resource planning adoption and satisfaction determinants T2 - Computers in Human Behavior VL - 63 AU - Costa, C. J. AU - Ferreira, E. AU - Fernando Bento AU - Aparicio, M. PY - 2016 SP - 659 - 671 SN - 0747-5632 DO - 10.1016/j.chb.2016.05.090 UR - http://www.sciencedirect.com/science/article/pii/S0747563216304265 AB - Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process. ER -