Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Loureiro, S. M. C., Sarmento , E. M., Lopes, R. & Jin, K. N. (2015). Feeling better while waiting: hospital lobby in Portugal and South Korea. Asian Journal of Business Research. 5 (2), 58-72
Exportar Referência (IEEE) 
S. M. Loureiro et al.,  "Feeling better while waiting: hospital lobby in Portugal and South Korea", in Asian Journal of Business Research, vol. 5, no. 2, pp. 58-72, 2015
Exportar BibTeX 
@article{loureiro2015_1714118117694,
	author = "Loureiro, S. M. C. and Sarmento , E. M. and Lopes, R. and Jin, K. N.",
	title = "Feeling better while waiting: hospital lobby in Portugal and South Korea",
	journal = "Asian Journal of Business Research",
	year = "2015",
	volume = "5",
	number = "2",
	doi = "10.14707/ajbr.150017",
	pages = "58-72",
	url = "http://magscholar.com/wordpress/?page_id=85"
}
Exportar RIS 
TY  - JOUR
TI  - Feeling better while waiting: hospital lobby in Portugal and South Korea
T2  - Asian Journal of Business Research
VL  - 5
IS  - 2
AU  - Loureiro, S. M. C.
AU  - Sarmento , E. M.
AU  - Lopes, R.
AU  - Jin, K. N.
PY  - 2015
SP  - 58-72
SN  - 2463-4522
DO  - 10.14707/ajbr.150017
UR  - http://magscholar.com/wordpress/?page_id=85
AB  - This study aims to explore the effect of three factors of Servicescape on customers’ emotion, perceived quality and image. The proposed model was tested in medical tourism context in Portugal and S. Korea, using a sample of 359fully completed questionnaires. Findings reveal that ambient and design are the most important factors in formation Servicescape itself in the case of Portugal hospitals and design and social factors in the case of S. Korea hospitals. Servicescape is an effective antecedent of customer image, perceived quality and pleasure-feeling. Finally, the article also provides managerial implications and suggests avenues for further research.
ER  -