Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Rodrigues, H., Brochado, A. & Troilo, M. (2020). Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas. Journal of Travel and Tourism Marketing. 37 (5), 649-661
Exportar Referência (IEEE) 
H. M. Rodrigues et al.,  "Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas", in Journal of Travel and Tourism Marketing, vol. 37, no. 5, pp. 649-661, 2020
Exportar BibTeX 
@article{rodrigues2020_1734880901704,
	author = "Rodrigues, H. and Brochado, A. and Troilo, M.",
	title = "Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas",
	journal = "Journal of Travel and Tourism Marketing",
	year = "2020",
	volume = "37",
	number = "5",
	doi = "10.1080/10548408.2019.1633986",
	pages = "649-661",
	url = "https://www.tandfonline.com/journals/wttm20"
}
Exportar RIS 
TY  - JOUR
TI  - Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
T2  - Journal of Travel and Tourism Marketing
VL  - 37
IS  - 5
AU  - Rodrigues, H.
AU  - Brochado, A.
AU  - Troilo, M.
PY  - 2020
SP  - 649-661
SN  - 1054-8408
DO  - 10.1080/10548408.2019.1633986
UR  - https://www.tandfonline.com/journals/wttm20
AB  - Thermal and mineral spa treatments are an important therapeutic tool backed by centuries of experience and numerous scientific studies showing its effectiveness. The research consisted of content analysis of 1,254 customer reviews posted online from 2015 to 2019. Qualitative analysis identified five key themes: thermal (spa), staff, room, location, and pool. On a theoretical level, this research’s results help to fill research gaps in the literature by separating attributes linked to satisfaction from those related to dissatisfaction. This study is different as we focus on the factors affecting tourism satisfaction and dissatisfaction in thermal and mineral spas using sentiment analysis.

ER  -