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Ma, S., Silva, M. G., Trigo, V. & Callan, V. J. (2020). The Influence of emotional labor and emotional intelligence on job performance: Does ownership type matter? A comparison of public and private organizations in China. International Journal of Public Administration. 43 (9), 745-756
S. Ma et al., "The Influence of emotional labor and emotional intelligence on job performance: Does ownership type matter? A comparison of public and private organizations in China", in Int. Journal of Public Administration, vol. 43, no. 9, pp. 745-756, 2020
@article{ma2020_1734958626266, author = "Ma, S. and Silva, M. G. and Trigo, V. and Callan, V. J. ", title = "The Influence of emotional labor and emotional intelligence on job performance: Does ownership type matter? A comparison of public and private organizations in China", journal = "International Journal of Public Administration", year = "2020", volume = "43", number = "9", doi = "10.1080/01900692.2019.1646276", pages = "745-756", url = "https://www.tandfonline.com/doi/full/10.1080/01900692.2019.1646276" }
TY - JOUR TI - The Influence of emotional labor and emotional intelligence on job performance: Does ownership type matter? A comparison of public and private organizations in China T2 - International Journal of Public Administration VL - 43 IS - 9 AU - Ma, S. AU - Silva, M. G. AU - Trigo, V. AU - Callan, V. J. PY - 2020 SP - 745-756 SN - 0190-0692 DO - 10.1080/01900692.2019.1646276 UR - https://www.tandfonline.com/doi/full/10.1080/01900692.2019.1646276 AB - Given the limited knowledge about the effect of contextual factors of organizational ownership types on emotional labor, this research addresses two main questions: (1) whether emotional labouror varies among organizations with different ownership types; and (2) whether emotional labor and emotional intelligence relate to job performance in different ways in public and private organizations. This paper exames the research questions with 306 self-report questionaires from the public sector, domestic privately-owned enterprises and foreign-invested firms in China. Significant differences were found in the emotional labor reported in public and private organizations. Overall, emotional labor was found to have a significant effect on in-role performance, and emotional intelligence moderated the link between emotional labor and job performance in public organizations, but not in private organizations. ER -