Artigo em revista científica
The Influence of Emotional Labor and Emotional Intelligence on Job Performance: Does Ownership Type Matter? A Comparison of Public and Private Organizations in China
Shaozhuang Ma (Ma, S.); Maria Gabriela Silva (Silva, M. G.); VIRGINIA TRIGO (Trigo, V.); Victor J. Callan (Callan, V. J. );
Título Revista
International Journal of Public Administration
Ano
2020
Língua
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País
Reino Unido
Mais Informação
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Abstract/Resumo
Given the limited knowledge about the effect of contextual factors of organizational ownership types on emotional labor, this research addresses two main questions: (1) whether emotional labouror varies among organizations with different ownership types; and (2) whether emotional labor and emotional intelligence relate to job performance in different ways in public and private organizations. This paper exames the research questions with 306 self-report questionaires from the public sector, domestic privately-owned enterprises and foreign-invested firms in China. Significant differences were found in the emotional labor reported in public and private organizations. Overall, emotional labor was found to have a significant effect on in-role performance, and emotional intelligence moderated the link between emotional labor and job performance in public organizations, but not in private organizations.
Agradecimentos/Acknowledgements
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Palavras-chave
Emotional labor,emotional intelligence,job performance,public and private organizations in China
  • Economia e Gestão - Ciências Sociais

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