Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Itani, Omar S., Kasser, Abdul-Nasser & Loureiro, S. M. C. (2019). Value get, value give: the relationships among perceived value, relationship quality, customer engagement, and value consciousness. International Journal of Hospitality Management. 80, 78-90
Exportar Referência (IEEE) 
O. S. Itani et al.,  "Value get, value give: the relationships among perceived value, relationship quality, customer engagement, and value consciousness", in Int. Journal of Hospitality Management, vol. 80, pp. 78-90, 2019
Exportar BibTeX 
@article{itani2019_1734882991569,
	author = "Itani, Omar S. and Kasser, Abdul-Nasser and Loureiro, S. M. C.",
	title = "Value get, value give: the relationships among perceived value, relationship quality, customer engagement, and value consciousness",
	journal = "International Journal of Hospitality Management",
	year = "2019",
	volume = "80",
	number = "",
	doi = "10.1016/j.ijhm.2019.01.014",
	pages = "78-90",
	url = "https://www.sciencedirect.com/journal/international-journal-of-hospitality-management/vol/80/suppl/C"
}
Exportar RIS 
TY  - JOUR
TI  - Value get, value give: the relationships among perceived value, relationship quality, customer engagement, and value consciousness
T2  - International Journal of Hospitality Management
VL  - 80
AU  - Itani, Omar S.
AU  - Kasser, Abdul-Nasser
AU  - Loureiro, S. M. C.
PY  - 2019
SP  - 78-90
SN  - 0278-4319
DO  - 10.1016/j.ijhm.2019.01.014
UR  - https://www.sciencedirect.com/journal/international-journal-of-hospitality-management/vol/80/suppl/C
AB  - In today's market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive customers to engage with restaurants. The research builds on the theory of engagement and relationship marketing literature to propose that customer perceived value (CPV) and relationship quality (RQ) are antecedents of CE. In addition, a mediated relationship between CPV and CE through RQ is examined to better understand the effects of CPV on CE. Customer value consciousness (CVC) is incorporated into the model as a boundary condition of the hypothesized positive impacts of CPV on CE and RQ. Findings demonstrate support to the relationships hypothesized. Further, the study develops the ‘value get, value’ framework to extend research on customer relationship and engagement. Findings are discussed in detail with implications for theory and practice. 
ER  -