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Pinto, F. R. & Loureiro, S. M. C. (2019). Customer engagement: Growing relevance in marketing research. In Vrontis, D., Weber, Y. and Tsoukatos, E. (Ed.), 12th Annual Conference of the EuroMed Academy of Business: Business Management Theories and Practices in a Dynamic Competitive Environment. (pp. 1788-1790). Thessaloniki, Greece: EuroMed Press.
F. D. Pinto and S. M. Loureiro, "Customer engagement: Growing relevance in marketing research", in 12th Annu. Conf. of the EuroMed Academy of Business: Business Management Theories and Practices in a Dynamic Competitive Environment, Vrontis, D., Weber, Y. and Tsoukatos, E., Ed., Thessaloniki, Greece, EuroMed Press, 2019, pp. 1788-1790
@inproceedings{pinto2019_1732200816851, author = "Pinto, F. R. and Loureiro, S. M. C.", title = "Customer engagement: Growing relevance in marketing research", booktitle = "12th Annual Conference of the EuroMed Academy of Business: Business Management Theories and Practices in a Dynamic Competitive Environment", year = "2019", editor = "Vrontis, D., Weber, Y. and Tsoukatos, E.", volume = "", number = "", series = "", pages = "1788-1790", publisher = "EuroMed Press", address = "Thessaloniki, Greece", organization = "EuroMed", url = "https://euromed2019.com/" }
TY - CPAPER TI - Customer engagement: Growing relevance in marketing research T2 - 12th Annual Conference of the EuroMed Academy of Business: Business Management Theories and Practices in a Dynamic Competitive Environment AU - Pinto, F. R. AU - Loureiro, S. M. C. PY - 2019 SP - 1788-1790 SN - 2547-8516 CY - Thessaloniki, Greece UR - https://euromed2019.com/ AB - Within marketing research, the number of studies about customer engagement has been growing, emerging mainly after 2005 (Brodie et al., 2011), which reflects the increasing interest of researchers on the topic. The purpose of this study is to provide a systematic literature review to answer to the research question: “What marketing research has been conducted on customer engagement until now and what could be future avenues for research?” ER -