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Razy, A., Mirnoori, S., Silva, J., Silva, A., Möhring, M. & I. Almeida (2019). Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0. In Markku Kuula and Gyöngyi Kovács (Ed.), Proceedings of 26th EurOMA – Operations adding value to society. EurOMA.
A. A. Razy et al., "Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0", in Proc. of 26th EurOMA – Operations adding value to society, Markku Kuula and Gyöngyi Kovács, Ed., Helsinki, EurOMA, 2019
@inproceedings{razy2019_1789530990053,
author = "Razy, A. and Mirnoori, S. and Silva, J. and Silva, A. and Möhring, M. and I. Almeida",
title = "Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0",
booktitle = "Proceedings of 26th EurOMA – Operations adding value to society",
year = "2019",
editor = "Markku Kuula and Gyöngyi Kovács",
volume = "",
number = "",
series = "",
publisher = "EurOMA",
address = "Helsinki",
organization = "Hanken School of Economics and Aalto University Business School",
url = "http://euroma2019.org/"
}
TY - CPAPER TI - Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0 T2 - Proceedings of 26th EurOMA – Operations adding value to society AU - Razy, A. AU - Mirnoori, S. AU - Silva, J. AU - Silva, A. AU - Möhring, M. AU - I. Almeida PY - 2019 SN - 0000-0000 CY - Helsinki UR - http://euroma2019.org/ AB - The construction industry competitive environment has been demanding buildings conforming with the dynamic customer/owner requirements put together with the procurement of adequate personalised natural materials made to order in integrated value networks. But, the technological push has introduced BIM procurement as a mandatory industry best practice that demands standard mass produced materials (made to stock) to be introduced in IFC e-libraries ahead of their selection by technical specialists, not the owner. A three experts focus group generated an innovative Cyber Physical System conceptual model (research contribution) to solve this apparent paradox arising from an in depth literature review (theoretical contribution). ER -
English