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Razy, A., Mirnoori, S., Silva, J., Silva, A., Möhring, M. & I. Almeida (2019). Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0. In Markku Kuula and Gyöngyi Kovács (Ed.), Proceedings of 26th EurOMA – Operations adding value to society. Helsinki: EurOMA.
A. A. Razy et al., "Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0", in Proc. of 26th EurOMA – Operations adding value to society, Markku Kuula and Gyöngyi Kovács, Ed., Helsinki, EurOMA, 2019
@inproceedings{razy2019_1734881599114, author = "Razy, A. and Mirnoori, S. and Silva, J. and Silva, A. and Möhring, M. and I. Almeida", title = "Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0", booktitle = "Proceedings of 26th EurOMA – Operations adding value to society", year = "2019", editor = "Markku Kuula and Gyöngyi Kovács", volume = "", number = "", series = "", publisher = "EurOMA", address = "Helsinki", organization = "Hanken School of Economics and Aalto University Business School", url = "http://euroma2019.org/" }
TY - CPAPER TI - Sustainable customer relationship management for BIM procurement in the ornamental stones cluster under industry 4.0 T2 - Proceedings of 26th EurOMA – Operations adding value to society AU - Razy, A. AU - Mirnoori, S. AU - Silva, J. AU - Silva, A. AU - Möhring, M. AU - I. Almeida PY - 2019 SN - 0000-0000 CY - Helsinki UR - http://euroma2019.org/ AB - The construction industry competitive environment has been demanding buildings conforming with the dynamic customer/owner requirements put together with the procurement of adequate personalised natural materials made to order in integrated value networks. But, the technological push has introduced BIM procurement as a mandatory industry best practice that demands standard mass produced materials (made to stock) to be introduced in IFC e-libraries ahead of their selection by technical specialists, not the owner. A three experts focus group generated an innovative Cyber Physical System conceptual model (research contribution) to solve this apparent paradox arising from an in depth literature review (theoretical contribution). ER -