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Pestana, M., Pereira, R. & Moro, S. (2020). Improving health care management in hospitals through a productivity dashboard. Journal of Medical Systems. 44 (4)
M. Pestana et al., "Improving health care management in hospitals through a productivity dashboard", in Journal of Medical Systems, vol. 44, no. 4, 2020
@article{pestana2020_1713956717451, author = "Pestana, M. and Pereira, R. and Moro, S.", title = "Improving health care management in hospitals through a productivity dashboard", journal = "Journal of Medical Systems", year = "2020", volume = "44", number = "4", doi = "10.1007/s10916-020-01546-1", url = "https://link.springer.com/article/10.1007/s10916-020-01546-1#citeas" }
TY - JOUR TI - Improving health care management in hospitals through a productivity dashboard T2 - Journal of Medical Systems VL - 44 IS - 4 AU - Pestana, M. AU - Pereira, R. AU - Moro, S. PY - 2020 SN - 0148-5598 DO - 10.1007/s10916-020-01546-1 UR - https://link.springer.com/article/10.1007/s10916-020-01546-1#citeas AB - Health information systems have been developed to help hospital managers steer daily operations, including key performance indicators (KPIs) for monitoring on a time-aggregated basis. Yet, current literature lacks in proposals of productivity dashboards to assist hospitals stakeholders. This research focuses on two related problems: (1) hospital organizations need access to productivity information to improve access to services; and (2) managers need productivity information to optimize resource allocation. This research consists in the development of dashboards to monitor information obtained from a hospital organization to support decision makers. To develop and evaluate the productivity dashboard, the Design Science Research (DSR) methodology was adopted. The dashboard was evaluated by stakeholders of a large Portuguese hospital who contributed to iteratively improving its design toward a useful decision support tool. Additionally, it was ascertained that monitoring productivity needs more study and that the dashboards on these themes are valuable assets at a monitoring level and subsequent decision-making process. ER -