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Cayolla, R., Loureiro, S. & Reis, J. L. (2019). Fournier (BRQ) versus Rusbult (IM): Is love really important in consumer-brand relationship?. In Rocha, Á., Reis, J. L., Peter, M. K., and Bogdanovic, Z. (Ed.), Marketing and Smart Technologies. Smart Innovation, Systems and Technologies. (pp. 341-349). Porto: Springer.
R. Cayolla et al., "Fournier (BRQ) versus Rusbult (IM): Is love really important in consumer-brand relationship?", in Marketing and Smart Technologies. Smart Innovation, Systems and Technologies, Rocha, Á., Reis, J. L., Peter, M. K., and Bogdanovic, Z., Ed., Porto, Springer, 2019, vol. 167, pp. 341-349
@inproceedings{cayolla2019_1732201330945, author = "Cayolla, R. and Loureiro, S. and Reis, J. L.", title = "Fournier (BRQ) versus Rusbult (IM): Is love really important in consumer-brand relationship?", booktitle = "Marketing and Smart Technologies. Smart Innovation, Systems and Technologies", year = "2019", editor = "Rocha, Á., Reis, J. L., Peter, M. K., and Bogdanovic, Z.", volume = "167", number = "", series = "", doi = "10.1007/978-981-15-1564-4_32", pages = "341-349", publisher = "Springer", address = "Porto", organization = "", url = "https://link.springer.com/book/10.1007/978-981-15-1564-4" }
TY - CPAPER TI - Fournier (BRQ) versus Rusbult (IM): Is love really important in consumer-brand relationship? T2 - Marketing and Smart Technologies. Smart Innovation, Systems and Technologies VL - 167 AU - Cayolla, R. AU - Loureiro, S. AU - Reis, J. L. PY - 2019 SP - 341-349 SN - 2190-3018 DO - 10.1007/978-981-15-1564-4_32 CY - Porto UR - https://link.springer.com/book/10.1007/978-981-15-1564-4 AB - Assuming the meaning and value that brands have for consumers, this paper developed a structured viewpoint in the consumer-brand relationship. This paper explores the fact that there are deep investments by consumers in their relationships with brands. The objectives of the article are, first, to present the two main consumer-brand relationship models (Brand Relationship Quality—BRQ, Investment Model—IM) and, second, to challenge the importance of Love in the relationships established between consumers and brands. ER -