Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Machado, M. J., Patuleia, M. & Dias, Á. (2021). Satisfaction of short-term rental customers: empirical study in Portugal. Business: Theory and Practice. 22 (2), 361-369
Exportar Referência (IEEE) 
M. M. et al.,  "Satisfaction of short-term rental customers: empirical study in Portugal", in Business: Theory and Practice, vol. 22, no. 2, pp. 361-369, 2021
Exportar BibTeX 
@article{m.2021_1731984146442,
	author = "Machado, M. J. and Patuleia, M. and Dias, Á.",
	title = "Satisfaction of short-term rental customers: empirical study in Portugal",
	journal = "Business: Theory and Practice",
	year = "2021",
	volume = "22",
	number = "2",
	doi = "10.3846/btp.2021.14289",
	pages = "361-369"
}
Exportar RIS 
TY  - JOUR
TI  - Satisfaction of short-term rental customers: empirical study in Portugal
T2  - Business: Theory and Practice
VL  - 22
IS  - 2
AU  - Machado, M. J.
AU  - Patuleia, M.
AU  - Dias, Á.
PY  - 2021
SP  - 361-369
SN  - 1648-0627
DO  - 10.3846/btp.2021.14289
AB  - This study has three specific objectives: to analyse the association between the characteristics of the accommodation and the satisfaction of short-term rental customers; to analyse whether customer satisfaction is associated with them recommending the accommodation; and to analyse which satisfaction dimensions most influence the overall satisfaction of short-term rental customers. Data collection was carried out through an online survey aimed at individuals residing in Portugal, who stayed overnight in a short-term rental accommodation within the national territory. One thousand valid inquiries were collected. The results suggest the following as main contributions: the demonstration that the type of accommodation and the neighbourhood are associated with the satisfaction of short-term rental customers; the validation of the importance of customer satisfaction in terms of them recommending the accommodation; the identification of the importance of the various satisfaction dimensions as determinants of the overall satisfaction of the short-term rental customer.
ER  -