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Furtado, A., Ramos, R. F., Maia, B. & Costa, J. M. (2022). Predictors of hotel clients’ satisfaction in the Cape Verde Islands. Sustainability. 14 (5)

A. Furtado et al.,  "Predictors of hotel clients’ satisfaction in the Cape Verde Islands", in Sustainability, vol. 14, no. 5, 2022

@article{furtado2022_1734888454176,
	author = "Furtado, A. and Ramos, R. F. and Maia, B. and Costa, J. M.",
	title = "Predictors of hotel clients’ satisfaction in the Cape Verde Islands",
	journal = "Sustainability",
	year = "2022",
	volume = "14",
	number = "5",
	doi = "10.3390/su14052677",
	url = "https://www.mdpi.com/journal/sustainability"
}

TY  - JOUR
TI  - Predictors of hotel clients’ satisfaction in the Cape Verde Islands
T2  - Sustainability
VL  - 14
IS  - 5
AU  - Furtado, A.
AU  - Ramos, R. F.
AU  - Maia, B.
AU  - Costa, J. M.
PY  - 2022
SN  - 2071-1050
DO  - 10.3390/su14052677
UR  - https://www.mdpi.com/journal/sustainability
AB  - Tourism has been fundamental for countries’ economic development, and Africa is the
destination with the biggest tourism growth potential. Using 1414 travelers’ online reviews collected
from TripAdvisor, the present work aims to understand which variables predict the satisfaction of
Cape Verde’s hotel clients. Satisfaction was analyzed using sentiment analysis and ANOVA to predict
the effect of the gathered variables on clients’ satisfaction. Results indicate that 90% of the clients
revealed positive satisfaction and that nationality, date of stay, and previous traveler experiences
affect satisfaction. Contrarily to our predictions, there is no statistically significant evidence that
gender influences satisfaction. The findings of this study will help hotel marketing managers to align
their strategies accordingly and meet their clients’ expectations.
ER  -