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Zeng, W. L., Ma, S., Wu, L., Wang, C., Huang, Y. & Li, B. (2023). Group citizenship behaviour in healthcare organization, doctor‐patient relationship, work engagement and turnover intention: A moderated mediation model. International Journal of Health Planning and Management. 38 (3), 687-701

W. Zeng et al.,  "Group citizenship behaviour in healthcare organization, doctor‐patient relationship, work engagement and turnover intention: A moderated mediation model", in Int. Journal of Health Planning and Management, vol. 38, no. 3, pp. 687-701, 2023

@article{zeng2023_1731964881635,
	author = "Zeng, W. L. and Ma, S. and Wu, L. and Wang, C. and Huang, Y. and Li, B.",
	title = "Group citizenship behaviour in healthcare organization, doctor‐patient relationship, work engagement and turnover intention: A moderated mediation model",
	journal = "International Journal of Health Planning and Management",
	year = "2023",
	volume = "38",
	number = "3",
	doi = "10.1002/hpm.3615",
	pages = "687-701",
	url = "https://onlinelibrary.wiley.com/doi/10.1002/hpm.3615"
}

TY  - JOUR
TI  - Group citizenship behaviour in healthcare organization, doctor‐patient relationship, work engagement and turnover intention: A moderated mediation model
T2  - International Journal of Health Planning and Management
VL  - 38
IS  - 3
AU  - Zeng, W. L.
AU  - Ma, S.
AU  - Wu, L.
AU  - Wang, C.
AU  - Huang, Y.
AU  - Li, B.
PY  - 2023
SP  - 687-701
SN  - 0749-6753
DO  - 10.1002/hpm.3615
UR  - https://onlinelibrary.wiley.com/doi/10.1002/hpm.3615
AB  - The effective functioning of health care organisations depends on the inter-professional collaboration among healthcare professionals from diverse backgrounds, repre- senting different work units, to provide quality services. This study aims to understand how group citizenship behaviour (GCB) that supports other work groups may moderate the relationship between doctor-patient relationship (DPR), Work Engagement (WE) and Turnover Intention (TI). The data for this study were collected through two waves of questionnaire survey at a tertiary public hospital in China. The hypothesised model was tested by Hayes' PROCESS macro. There were significant differences of perceived GCB across different professional units with work units practic- ing a multidisciplinary working approach and working in the high-stake working environment reported higher levels of GCB. The results show that WE mediates the relationships between DPR and TI and GCB accentuates the positive relationship between DPR and WE. Specifically, the path between DPR and WE was stronger for individuals with high perceived GCB than those with low perceived GCB. The study contributes to the development of Job Demands-Resources model with integrating GCB into the model and enriching the challenge job demand conceptualisation by focussing on DPR in Chinese health care setting. In practice, the hospital administrators should encourage GCB to improve organiza- tional effectiveness and doctors' attitudes.
ER  -