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Andrade, C. C., Lima, M. L., Pereira, C. R., Fornara, F. & Bonaiuto, M. (2013). Inpatients' and Outpatients' satisfaction: the mediating role of perceived quality of physical and social environment. Health and Place. 21, 122-132

C. R. Andrade et al.,  "Inpatients' and Outpatients' satisfaction: the mediating role of perceived quality of physical and social environment", in Health and Place, vol. 21, pp. 122-132, 2013

@article{andrade2013_1714956920184,
	author = "Andrade, C. C. and Lima, M. L. and Pereira, C. R. and Fornara, F. and Bonaiuto, M.",
	title = "Inpatients' and Outpatients' satisfaction: the mediating role of perceived quality of physical and social environment",
	journal = "Health and Place",
	year = "2013",
	volume = "21",
	number = "",
	doi = "10.1016/j.healthplace.2013.01.013",
	pages = "122-132",
	url = "https://www.sciencedirect.com/science/article/pii/S1353829213000191?via%3Dihub"
}

TY  - JOUR
TI  - Inpatients' and Outpatients' satisfaction: the mediating role of perceived quality of physical and social environment
T2  - Health and Place
VL  - 21
AU  - Andrade, C. C.
AU  - Lima, M. L.
AU  - Pereira, C. R.
AU  - Fornara, F.
AU  - Bonaiuto, M.
PY  - 2013
SP  - 122-132
SN  - 1353-8292
DO  - 10.1016/j.healthplace.2013.01.013
UR  - https://www.sciencedirect.com/science/article/pii/S1353829213000191?via%3Dihub
AB  - This study analyses the processes through which the physical environment of health care settings impacts on patients’ well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients’ status, that is, if the objective physical environment impacts inpatients’ and outpatients’ satisfaction by different social–psychological processes. Patients (N=206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients’ status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients’ experiences of health care environments.
ER  -