Artigo em revista científica Q1
Inpatients' and Outpatients' satisfaction: the mediating role of perceived quality of physical and social environment
Cláudia Andrade (Andrade, C. C.); Maria Lima (Lima, M. L.); Cícero Roberto Pereira (Pereira, C. R.); Ferdinando Fornara (Fornara, F.); Marino Bonaiuto (Bonaiuto, M.);
Título Revista
Health and Place
Ano (publicação definitiva)
2013
Língua
Inglês
País
Estados Unidos da América
Mais Informação
Web of Science®

N.º de citações: 52

(Última verificação: 2024-11-13 09:54)

Ver o registo na Web of Science®


: 1.4
Scopus

N.º de citações: 44

(Última verificação: 2024-11-08 12:18)

Ver o registo na Scopus


: 1.1
Google Scholar

Esta publicação não está indexada no Google Scholar

Abstract/Resumo
This study analyses the processes through which the physical environment of health care settings impacts on patients’ well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients’ status, that is, if the objective physical environment impacts inpatients’ and outpatients’ satisfaction by different social–psychological processes. Patients (N=206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients’ status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients’ experiences of health care environments.
Agradecimentos/Acknowledgements
--
Palavras-chave
Hospital,Inpatients versus outpatients,Physical environment,Environmental quality perception,Satisfaction
  • Ciências da Saúde - Ciências Médicas
  • Geografia Económica e Social - Ciências Sociais
  • Outras Ciências Sociais - Ciências Sociais
Registos de financiamentos
Referência de financiamento Entidade Financiadora
SFRH/BD/43452/2008 Fundação para a Ciência e a Tecnologia
PEst-OE/PSI/UI3125/2013 Fundação para a Ciência e a Tecnologia