Customer demands, competition, regulatory environments, and sophisticated external threats have all increased the importance of DevOps in IT organizations. However, DevOps adoption is still uneven, emphasizing the need to provide management with relevant IS data and insights. Regrettably, there is a measurement inefficiency between these capabilities. To sustain promoting DevOps adoption, Design Science Research (DSR) is done using two multivocal literature reviews and semi-structured interviews to elicit key DevOps metrics and capabilities. Thirty-seven DevOps capabilities and twenty-four metrics were defined, classified, and validated by conducting 31 interviews with practitioners and experts leading to an outcome-based capability evaluation matrix, for promoting DevOps implementation and adoption. Empowering teams and organizational culture have the greatest impact.

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DevOps,Capabilities,Practices,Metrics,Software delivery,IT operations

• Ciências da Computação e da Informação - Ciências Naturais
• Economia e Gestão - Ciências Sociais
• Ciências da Comunicação - Ciências Sociais