Scientific journal paper Q2
Counseling organizations remotely: A qualitative inductive research on the adjustment process
Laura Autenrieth (Autenrieth, L.); Patrícia Costa (Costa, P.);
Journal Title
Counsulting Psychology Journal
Year (definitive publication)
2023
Language
English
Country
United States of America
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Abstract
The public-health-driven COVID-19 lockdowns unpredictably forced organizationdevelopment (OD) consultants to work from home in no time. Because original interventions, driven by behavioral and social-science knowledge, were predominantly designed for face-to-face encounters, adaptation to virtual OD services was inevitable. This article analyzes that process. This study aimed to investigate how OD consultants adjusted their labor activity from a predominantly face-to-face to a solely technologymediated setting. We adopted a bottom-up research approach to inductive concept development, following Gioia and colleagues’ (2013) methodology to study the adaptation process of 10 external and internal OD consultants. The findings indicate a parallel to Lewin’s (1951) famous three-phase model of change. We suggest that our emergent framework can be well applied by other occupational fields (e.g., education sector, therapy, consultancies) in a transition process to a virtual setting. To facilitate the transition in other occupational fields we present a guiding framework
Acknowledgements
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Keywords
Organizational development,Remote work,Consultancy,Inductive research
  • Psychology - Social Sciences
Funding Records
Funding Reference Funding Entity
UIDB/00315/2020 Fundação para a Ciência e a Tecnologia