Scientific journal paper Q1
Development of a maturity assessment model for sustainable tourism
Hannah Carolin Franz (Franz, H. C.); Ana Rita Cruz (Cruz, A. R.);
Journal Title
Current Issues in Tourism
Year (definitive publication)
N/A
Language
English
Country
United Kingdom
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Abstract
Sustainability has become one of the most pressing worldwide concerns for the tourism sector. Destination managers face the challenge of developing strategies and assessing their success in pursuing sustainable development. However, the concept of sustainability is still vague, and existing measurement frameworks are complex and fail to sufficiently include relevant factors such as digitalisation. This article adopts a design science research (DSR) approach to address these issues, creating a conceptual solution for assessing sustainability in tourism destinations and providing directions for destinations’ future development based on a maturity model concept. Objectives for this conceptual solution are developed by critically reviewing relevant literature and existing assessment models for sustainable tourism and operationalised by designing a maturity assessment model for sustainable tourism. To validate this model, interviews with tourism experts and stakeholders are conducted in the Algarve region, Portugal. The study concludes by acknowledging limitations and offering directions for further research.
Acknowledgements
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Keywords
Sustainable tourism,Maturity assessment model,Destination management,Digitalisation,Indicators,Design science research
  • Economics and Business - Social Sciences
  • Social and Economic Geography - Social Sciences
  • Other Social Sciences - Social Sciences
Funding Records
Funding Reference Funding Entity
CEECINST/00052/2021/CP2792/CT0003 Fundação para a Ciência e a Tecnologia
UIDB/04020/2020 Fundação para a Ciência e a Tecnologia

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