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Electronic Government Maturity Index (eGMI): proposal to evaluate the maturity of local government portals
Journal Title
Electronic Government, an International Journal
Year (definitive publication)
2022
Language
English
Country
United States of America
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Abstract
Abstract: This paper proposes an evaluative index for local government portals, called the electronic government maturity index (e-GMI), as a measure of the electronic government maturity. In a congruence of the maturity models by Lee and Kwak (2012), United Nations (2014) and Lechakoski (2015), the e-GMI is composed of five maturity stages, structured in nine analysis dimensions. Each dimension has checkpoints in the portal, called analysis attributes, which measures the development stage of the portal through fuzzy logic. For empirical validation, the e-GMI was applied to the portals of the Brazilian capitals’ city halls and resulted in classifications of Stages 2 and 3 of maturity. The validation in these case studies confirms that the model composed by e-GMI is a robust, deep and objective electronic government maturity model, and an important instrument to evaluate local governments portals.
Keywords: electronic government maturity index; e-GMI; maturity models; e-government.
Acknowledgements
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Keywords
Electronic government maturity index,e-GMI,Maturity models,e-government
Fields of Science and Technology Classification
- Computer and Information Sciences - Natural Sciences
- Political Science - Social Sciences
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