Publication in conference proceedings
From Goods to Service Focus: adaptation in the railway industry
João Menezes (Menezes, J.); Carlos pinto (Pinto, C.);
12th International Research Symposium on Service Excellence in Management
Year (definitive publication)
2011
Language
English
Country
United States of America
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Abstract
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Acknowledgements
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Keywords
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Publication Identifiers
ci-pub-7745
Other Publication Details
2011
Center for Hospitality Research Scholl of Hotel Administration Cornell University
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978-0-578-08457-2 (print)
978-0-578-08457-2 (online)
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1 - 10 1084
Yes
Digital
Bo van der Rhee, Liana Victorino
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Cornell University
Ithaca
Conference
International
2011
Full Paper